Refund Policy

Refund Policy

Our drinks, smoothies, and food items are made fresh daily and are perishable, so we cannot accept returns of food and drink items once they have been picked up or delivered, except as described below.

Incorrect, damaged, or missing items

If your order is incorrect, damaged, or missing an item, please contact us promptly on the day of pickup or delivery, with your order details and, if possible, a photo. We will review the issue and, where appropriate, offer a replacement, store credit, or refund for the affected item.

How to contact us

To report an issue, contact Mama Dior, 419 Broadway, Bayonne, NJ 07002, phone 201-471-2002, email info@senagrousa.com. Please include your order date, the items affected, and whether the order was for pickup, local delivery, or DoorDash, so we can help quickly.

DoorDash orders

For orders placed through DoorDash, refunds and credits may also be handled through DoorDash under its own terms. Please contact us as well if we can help resolve the issue.

This policy does not affect any rights you may have under applicable law.